Shipping Information:
SPYCOR Does Not have a physical storefront; we ship only from our warehouse locations.
Shipping Times:
SPYCOR usually ships all products within 1 business day of order receipt unless otherwise noted on the product page. If an order is received prior to 1:00PM Eastern Time, it will likely ship the same day.
Products that will require extended delivery time include:
Any common carrier freight item (products exceeding 125 lbs)
Special order or non-stock access panels
Some Cosella Dorken products; depending on location
Delivery Times: ALL Explanations assume order prior to 1:00PM EST (Mon –Fri)
Standard Ground : 1-5 Days delivery from time of order
Express Saver 3 Business Days from Order before 5:00PM (ex. Order Mon. – rec. Thurs.)
2nd Day: Two business Days before 5:00PM (ex. Order Mon. – rec. Wed.)
Standard Overnight: Next business day before 4:00PM (excluding Sat. & Sun.)
Priority Overnight: Next business Day before 11:00AM (excluding Sat. & Sun.)
First Overnight: Next Business Day before 9:00AM (excluding Sat. & Sun.)
Freight 1-8 business days depending on product and location
SPYCOR products ship from various warehouse around the country depending upon product ordered and delivery location. We do not guarantee any product to be in a specific location. Our shipping locations include Pennsylvania, New Jersey, Virginia, Nevada, & Washington.
SPYCOR is not responsible for delivery times by 3rd Party Vendors (i.e. UPS or Fed- Ex)
Delivery Locations:
SPYCOR will deliver products to all 50 States and Canada. If you would like products outside of the United States SPYCOR will deliver to any freight forwarder in the Continental U.S.
*Free Shipping promotions apply only to the US 48 contiguous
DAMAGED ITEMS:
On arrival of any products from SPYCOR please inspect carton's/containers for any visible or outward signs of damage and report to the carrier immediately. Please open product once received and notify the shipper of any damage that may have been caused during shipping. Contact Spycor immediately.
Has my order shipped?
Click the "My Account / Order Status" link at the top right hand side of our site to check your orders status.
How do I change quantities or cancel an item in my order?
Click the "My Account / Order Status" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.
How do I track my order?
Click the "My Account / Order Status" link at the top right hand side of our site to track your order.
My order never arrived.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
An item is missing from my shipment.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
My product is missing parts.
Click the "My Account / Order Status" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If you order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact customer service for assistance.
When will my backorder arrive?
Backordered items are those which our suppliers are unable to predict when they will have more in stock, but as soon as they do, we will be able to ship the item to you.
What is SPYCOR's RETURN POLICY?
Please contact customer service for more information on returning an item. Thank you.
Items that qualify for a Return:
Damaged in shipment Merchandise within 48 hours of receipt. Please note that the carrier must be notified of the damage within 48 hours.
Merchandise that has not been removed from its original packaging within 14 days of receipt.
Merchandise that was not shipped correctly or was mispacked within 5 days of receipt.
After receiving and inspecting returned merchandise, you will receive a credit for the purchase price of the item, less the original shipping fee and less a 35% restocking fee on all returned merchandise, unless defective or shipped incorrectly. Please note: Items that are final sale, discontinued or custom made cannot be returned.
Items that qualify for an Exchange:
Damaged in shipment Merchandise within 48 hours of receipt. Please note that the carrier must be notified of the damage within 48 hours.
Defective Merchandise will qualify for an exchange within 10 days of receipt.
Merchandise that was ordered incorrectly within 10 days of receipt, unopened in its original packaging.
Merchandise that was not shipped correctly or was mispacked within 5 days of receipt.
Merchandise that is being exchanged within the 14 day exchange period, unopened in its original packaging.
Merchandise that is of equal or greater value within 14 days of receipt, unopened in its original packaging.
After receiving and inspecting returned merchandise, you will receive a credit for the purchase price of the item, less the original shipping fee and less a 35% restocking fee on all returned merchandise, unless defective or shipped incorrectly. Please note: Items that are final sale, discontinued or custom made cannot be exchanged.
General:
Within 14 days of receipt of your shipment, you may return any product purchased from SPYCOR.com, unopened in its original packaging and in original condition for a full cash refund, less shipping charges and a 35% restocking fee.
Within 14 days of receipt of your shipment, you may exchange any product purchased from SPYCOR.com, unopened in its original packaging and in original condition for a replacement product, less shipping charges and a 35% restocking fee (We'll refund the original shipping cost if the return is a result of our error).
Any order that is canceled after 72 hours of being placed will be charged a 35% restocking since the order will have been submitted to the manufacturer. (Note: We only charge a restocking fee because these fees are imposed by the manufacturers). However, any order that has already been picked or is in-transit to our warehouse for shipment cannot be cancelled.
Any item that is a custom made item, final sale or becomes discontinued cannot be returned for a refund, exchange or credit.
Negative Air Machines are considered final sale and cannot be returned or exchanged unless defective.
SPYCOR.com reserves the right to refuse any returns that are not returned according to the guidelines set. To obtain credit, returned product returns must:
Have a valid RMA# number.
Have ALL original packaging
Not have packaging that is written on or defaced in any way.
Be sent back to the correct address provided by our Customer Service Department.
It is suggested that you repack product in larger box to avoid damage in shipping
Guidelines:
No products will be accepted for return more than 14 days after date of purchase. No exceptions.
We are not able to accept returns on merchandise damaged by shipment if a customer signs for a delivery and does not report any damage to the shipping company or to SPYCOR.com within 48 hours. Then it is the customer's responsibility to file a claim with the shipping company to recoup any damages.
Please note that we are only able to process returns and refunds for items purchased from SPYCOR.com.
If you are not familiar an item (i.e. finish, style, etc), we strongly recommend that you purchase one item and proceed with a large order if it meets your expectations. Multi quantity orders that do not meet consumer expectations does not qualify as a valid return or exchange. (Two or more items is considered multi-quantity).
All discontinued,ready to be discontinued items, custom made items and colors are non-refundable or returnable and are considered FINAL SALE.
We do issue store credit. Items can be returned for a credit minus restocking fees and shipping charges.
Products returned as defective which are found not to be defective are subject to a 15% handling charge on top of the restocking and shipping fees.
If a customer sends back a non-returnable item, no credit will be issued for the return of the product. The customer will be responsible for shipping and handling charges going back to the customer.
If a customer refuses goods that were to be delivered to them without going through our return process, then the customer will be responsible for all return shipping charges. SPYCOR.com will also charge an extra 25% return processing fee for handling the return.
Shipping carrier pick-ups for defective products will only be issued if exchanging for the same product or if an order was shipped incorrectly by SPYCOR.com. If a wrong item was ordered by the customer, then the customer is responsible for sending the product back to our warehouse and be charged all restocking fees associated.
RMA Request
To return any product you must obtain a RMA # (Return Merchandise Authorization #). To obtain an RMA # and return instructions, please contact customer service. Upon approval an RMA# will be emailed along with instructions on returning your product. RMA Requests generally are processed within 1-3 business days. You can email our customer service department at support@spycor.com.
Refunds:
You can expect a refund in the same form of payment originally used for purchase within 7 to 14 business days of our receiving your return. All returns and exchanges will be credited less restocking and shipping costs.
